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August 5th, 2014

HealthIT_Aug05_AAs we move toward the October 2015 compliance deadline for ICD-10, the Journal of AHIMA has tackled three misconceptions about the new coding system.

ICD-9 isn't so bad. In reality, ICD-9 is obsolete, and the longer it is in use, the more the quality of health-care data will decline, leading to faulty decisions based on inaccurate or imprecise data. This could lead to increased operating costs along with mistakes which could have a negative effect on your practice and overall billings.

More codes create confusion and difficulty. Almost half of the new codes reflect the ability to differentiate one side of a patient's body from the other. Moreover, more codes, which are more precise, will in fact make it easier to find the right code. It's true that it will take time to learn the new codes, but in the long-run you should see overall efficiency increase, along with more accurate medical records which will make your job easier.

We could just use SNOMED CT or move right to ICD-11. Terminologies such as SNOMED and classification systems such as ICD-10 different roles—albeit complementary ones. And, ICD-11 won’t be ready for prime time until 2017, and that dates marks the beginning, not the end, of the process toward adoption. Remember, ICD-10 was first used by World Health Organization members 1994—and 10 year’s later it’s just going live on a widespread basis.

If you would like to learn more about ICD-10 and how you can ensure that your practice is ready for the October 2015 deadline, contact us today to learn how we can help.

Published with permission from TechAdvisory.org. Source.

August 5th, 2014

GeneralHealthIT_Aug05_AThe Department of Health and Human Services has set the final deadline for health-care organizations to transition to ICD-10, and it’s just 14 months away—on October 1, 2015.

ICD-10 is designed to provide better patient care, disease management, and quality measurement—especially for patients under the care of multiple providers.

It replaces ICD-9, whose limited structural design lacks the flexibility to keep pace with changes in medical practice and technology. The longer ICD-9-CM is in use, the more the quality of health-care data will decline, leading to faulty decisions based on inaccurate or imprecise data, according to the Journal of AHIMA.

Originally, the deadline for ICD-10 Compliance was October 1, 2014, and health-care organizations worked feverishly to prepare for it. But then came the Protecting Access to Medicare Act of 2014, which called for delaying ICD-10 implementation. That threw countless health-care organizations back into flux.

Now it’s final, and health-care organizations have necessary certainty to move forward with their implementation processes, including testing and training. How will you use the extra time?

If you are looking to upgrade your systems to ICD-10, or to ensure your practice is ready, contact us today to learn more about how our solutions can help.

Published with permission from TechAdvisory.org. Source.

July 31st, 2014

WindowsPhone_July28_BA popular mobile trend that is evolving is the idea of your phone becoming even more of an extension of the person. In other words, developers are trying to make the smartphone even more useful to our everyday lives. One way they are doing this is by creating personal assistant apps. Google has Google Now, Apple has Siri, and now Microsoft has come up with their own PA app - Cortana.

What is Cortana?

If you're a video game aficionado then you will likely know that Cortana is the Artificial Intelligence character from the immensely popular Halo series. In early 2014, Microsoft announced that they were working on a personal assistant program for the mobile version of Windows 8.1 and Cortana was created.

The idea behind Cortana is that you use it as your personal assistant. When you want to know the answer to a query, simply ask and your ever-helpful PA will find the answer for you. As you use your phone and interact with the app, it will learn what you like and your interests and keep you informed about these preferences. You can even use it to place calls, check-out the weather, set reminders, and more.

The Cortana personal assistant has been released for all US users of devices running Windows 8.1 and worldwide users should be getting it by early 2015.

On a side note: One interesting tie-in with the app is that the voice of the Cortana app on your Windows 8.1 device is actually the same voice as Cortana from Halo! We guess that this is Microsoft's way of telling us that the Cortana app is much like the full-on Artificial Intelligence from Halo.

How to use Cortana

Before you start using Cortana, you should first enable it. This can be done by:
  1. Swiping to the left on your phone to open the app drawer and selecting Settings.
  2. Swiping over to Applications.
  3. Selecting Cortana.
  4. Sliding the bar at the top of the screen from Off to On.
Once you enable Cortana, you should see a tile placed on your home screen. Tapping the tile will open the app, or you can press and hold the Search button at the bottom right of your device. When the app is open, simply press the microphone icon at the bottom to interact with your device.

You can tailor the information and interests Cortana has access to by pressing the Notebook button at the top-right side of the app. Once you have set a few interests and have used the app for a short while you should start to notice more relevant information being displayed.

Recent updates

Microsoft has noted that they will be releasing updates to Cortana every few weeks and some of the latest include features that make the app much more useful. The latest big update announced two new features:
  • Nearby places - Cortana will now recommend places to go to nearby. Using data from apps like FourSquare, you will now be able to discover the best places nearby that are new, popular or have lots of buzz.
  • Local apps - If you enable this, you will get suggestions for apps that are relevant to your location. For example, if you go to Seattle you will get a list of recommended apps like maps, transit, etc.
These new features should be available now. To ensure that they are:
  1. Open Cortana.
  2. Tap on Menu (three bars at the top-right).
  3. Select Interests followed by Discover.
Looking to learn more about using Cortana or the Windows Phone in your office? Contact us today.
Published with permission from TechAdvisory.org. Source.

July 31st, 2014

AndroidPhone_July28_BIf you have ever bought a phone on contract from a wireless provider, especially an Android phone, you likely have noticed a few carrier related apps that came preinstalled on your device. These apps, commonly referred to as bloatware, can be annoying and many users simply don't use them. The problem is, if you have ever tried to uninstall them, you may have found that you were unable to. Luckily, there is something you can do about this.

Bloatware defined

Read Android themed blogs and you will eventually come across this term. When it is used to refer to mobile phones, bloatware is software that has been installed by carriers or device manufacturers. These apps are generally useless, unwanted, or are value-added apps - meaning apps which you need to pay extra for in order to use e.g., a music service run by your carrier.

The kicker with bloatware is that you don't get a choice as to whether or not it is installed on your phone. The reason for this is because carriers and manufacturers install the apps before you purchase the phone. Many carriers have contracts with manufacturers to actually install the software before the device leaves the factory.

Is bloatware bad?

Mobile bloatware often gets a bad rap, especially because much of it is unwanted by users. That doesn't mean the apps are 'bad', or malicious. In fact, some users do actually use the software that comes installed by mobile carriers. The issue many have is that they have had no say in the matter and as a result feel forced into using certain apps, when they would rather be using something else, or would never have downloaded these apps in the first place.

In short, the vast majority of bloatware is not overly useful but it is by no means malicious. It's really more of an annoyance to many users.

Can I get rid of bloatware?

The short answer to this question is: No, you usually can't get rid of bloatware. Some of it can be uninstalled, but most of the apps installed by the carrier or manufacturer aren't able to be deleted.

That being said, there are two options you can consider:

1. Disable bloatware on your device

While you usually can't uninstall bloatware, phones running Android 4.X and newer do have the option of disabling it.
  1. Open your device's Settings panel. This is usually done by sliding down from the top of the screen and selecting the person icon with five squares followed by Settings.
  2. Tap on Apps and swiping right so All is highlighted at the top.
  3. Scroll to the app you would like to disable and tap on it.
  4. Press Disable.
  5. Tap Ok in the warning that opens.
  6. Once you do this, the app will be removed from the home screen and will no longer run in the background.

2. Purchase devices without bloatware

If you are currently looking for a new device, or are looking to upgrade your current phone, an option would be to purchase a device that doesn't have bloatware. For example, most phones you purchase separately from your carrier won't have carrier specific bloatware. Take for example Nexus devices. These phones, when bought outright, only have stock Google apps like Calendar, Gmail, Chrome, and Google Play store installed. Of course, if you buy the device from your carrier, there is a good chance it will have the apps on them. So it is best to look at the big-box stores or retailers.

If you are unsure as to whether the device you are looking at has bloatware installed, try asking the salesperson or looking at online reviews. As a general rule of thumb: If you buy the device from a carrier, or on a contract, the device will have some bloatware on it - most carriers have a stipulation on the agreement you sign giving them permission to install it, or noting that it is installed. When you sign the contract you thereby agree to have the apps on your device.

The major downside to buying devices like this for some users is that you have to pay full price for the device. For some this is worth it, while others are ok with the odd bit of bloatware if they get to pay less for their device.

Looking to learn more about Android phones? Contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

July 23rd, 2014

iPhone_July21_BWhile it is easy to simply type a message and send it, iPhone's messaging app - Messages - is capable of doing much more than that. And since businesses today rely on effective communication processes to help with workflow and productivity, it’s worth taking a look at some iPhone messaging tips which could help make your communication experience faster and easier.

1. Create Shortcuts

Have you ever typed phrases that you often use on the iPhone messaging app only to correct the typos that often come from typing on the touchscreen? To do away with this annoyance, you can create shortcuts for phrases by going to Settings>General>Keyboard>Shortcut and clicking on Add new shortcut. Now, whenever you type in a particular word that matches the shortcut you’ve entered, you won’t have to type out that entire phrase again.

2. Voice Messages

While voice messages have been ignored by many people, they’re actually a fast and effective way to communicate in the iOS messaging app. Simply record any message through the Voice Memo that is available in the Utility folder and tap on the arrow symbol in your recording page to share them on your messaging app. Now you won’t have to worry about typing your message or there being any sort of miscommunication again.

3. Share Contacts

Sharing contacts is handy for business operators. And while you’d usually go into your contact page and type in a contact’s phone number, there is a quicker way to get the job done. Simply tap into contact information and then scroll down and hit the Share Contact option. Not only will you eliminate having to type that contact’s phone number, but other information from that contact such as their email or work address will also be shared without you having to copy and paste it.

4. Share Messages

Sharing of information is a basic task in any business, and if you want to share a message but don’t want to type it out or even copy and paste it, the iPhone messaging app features another alternative. All you have to do is tap and hold down the message, tap on More and then on the blue arrow on the bottom right corner of the prompt command. By doing this, your message will be placed in a new message screen and you can simply choose your recipient.

5. Hide Message

We all need some privacy, especially where work is concerned, and the messaging app on the iPhone allows you to keep your messages to yourself by stopping the message preview from showing in the Notification Center. Go to Settings>Notification Center >Messages, then tap Show Preview to turn the message preview off. Now, when you receive a message, your iPhone will only display who sent that message without compromising its content.

Familiarizing yourself with iPhone’s messaging capabilities will save you time and frustration - and in chaotic business environments that can be a huge advantage. Looking to learn more about iPhone and its capabilities? Contact us today and see how we can help.

Published with permission from TechAdvisory.org. Source.

Topic iPhone
July 22nd, 2014

Facebook_July21_BFacebook is the largest social media network out there and has so much clout that many different apps now connect with the platform. Most of these apps or sites even allow you to use your Facebook account and password to access them. While this is convenient, some users do have an issue over this, especially when an app requests private information. To help increase the overall privacy of your Facebook account, the company has recently introduced two new app login features.

Anonymous login

What is interesting about apps on Facebook is the way people use them. For the most part, they add an app because their friends are talking about it and they want to check it out too. Most of the time however, we don't really stick with apps and instead quickly move onto another app. The problem with this is that all of these apps are asking for access to at least some information on your profile.

Most people who want to try an app usually would rather not have to share their profile information for privacy reasons. In an effort to increase account privacy, Facebook has announced the anonymous login feature. This will let you log into different apps using your Facebook username and password without sharing your personal information.

For example, if you want to use your Facebook account to access Flipboard you can login anonymously and link your account to Flipboard, but your personal information like name, email address, contact number, etc. will not be shared. This feature will also make it so the app cannot post on your News Feed. In other words, say goodbye to those annoying game invites!

This feature has been released on Facebook's side, but the company is still working with app developers to get the feature integrated into their apps. Over the next year or so we should see more and more apps integrate this great privacy feature.

Line by line control for Facebook login

An increasing number of apps are allowing users to log in using their Facebook account and password. Think of any app or even some sites you have recently used, or visited, and chances are you've seen the 'Log in with Facebook' button. Pressing this will link your Facebook account to the app, and then bring up a window asking you to allow the app to access certain information on your Facebook profile.

This information can include your username, email, friend list, birthday, Likes, etc. It also often includes another option to allow the app to post to Facebook on your behalf. While app developers certainly have the right to ask for this information, some users feel that apps often ask for too much private information. So, in an effort to tighten up privacy, the company has updated their Facebook app login. Now, when you go to log into an app using your Facebook account you can select what information is shared.

Click Log in with Facebook on many apps and you should see the usual permission window open, only now you should see a link that says 'Edit the info you provide'. Clicking this will bring up a list of permissions the app is requesting.

You will see check marks beside each line of permission. Many of these are actually optional, and you can now uncheck them to prevent that specific information from being shared. Also, by default, apps will no longer be able to post to Facebook on your behalf. You will need to approve this when you first connect to the app.

These two features are a great boost to account privacy. If you are looking to learn more about using them effectively contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

July 18th, 2014

Virtualization_July14_BVirtualization is the act of moving a physical component or bit of software from a physical environment to a digital one that is normally delivered over a network. This concept has become one of the most sought after tech improvements of the past decade, especially among small to medium businesses. The only problem is, virtualization is complex and carries with it some confusing terminology. To make things easier, we have created a glossary of ten common virtualization terms.

1. Virtual Machine (VM)

You will often hear virtualization experts bandy about the term VM. What they are talking about when they say this is the Virtual Machine. The VM is essentially a virtual representation of the computer on your desk. It can do everything a physical machine does, only everything is virtual and usually delivered over a network connection.

Because VMs are software based, you can often run more than one VM on the same physical machine. This could equate to having say two separate versions of Windows running at the same time, or even running a different operating system, say Windows on your MacBook.

2. Virtual server

A specific type of VM, in this case a server, that is running in a virtual environment. A common setup many offices employ is to have one physical server on premise. This server then hosts separate virtual servers that in turn host different services like email, networking, storage, etc.

Other businesses choose to rely completely on virtual servers. This is where another company hosts the servers which are delivered to you over the Internet. To the computers and users it appears the servers are there on your network, and can be interacted with normally when in truth, the servers are actually virtual.

3. Virtual desktop

Much like the virtual server, the virtual desktop is a specific type of VM. In this case, it is a virtually delivered version of an operating system like Windows, Linux or even OS X.

Since the advent of virtual desktops, the idea that companies have to stick with one type of operating system has started to become irrelevant. For example, if you own a Mac and need to access a Windows only program, one solution is to use a virtual version of Windows. If you have access to one, you will be able to run Windows from your Mac without having to physically install it on your computer.

4. Hypervisor

The hypervisor is essentially a small operating system that enables virtualization. Its job is to take physical hardware resources and combine them into a platform that is then delivered virtually to one, or many different users.

5. Host system

The host system, also referred to as the parent, is where the physical hardware and software is installed. These physical components are then copied by the hypervisor and delivered in a virtual state to the user. If you are creating a virtual desktop environment, then the host system will have the desktop's OS installed on it, along with the necessary software.

6. Guest system

The guest system, also referred to as the child, is where the VM is accessed. To carry the example on from above, the OS that is installed on the host machine is replicated by the hypervisor and the copy is then delivered to the user.

The user can interact with the OS just as they would with the physical host machine, because the guest system is an exact copy of the host. The only difference is, the guest machine is virtual instead of physical.

7. Virtual Infrastructure

When you combine a bunch of different types of VMs together into one solution, including hardware, storage, desktops, and servers you create a virtual infrastructure.

This can then be deployed to businesses who are looking for a completely virtualized solution. The easiest way to think of this is that your whole IT infrastructure is combined into one solution and virtualized. Many companies look for a solution like this because it reduces the need for on-premise hardware, while making it easier for an IT partner to manage.

8. P2V

P2V, or Physical to Virtual, is a term used by IT experts to refer to the act of migrating a physical system to a virtual one. The most common example of P2V is the merging of physical servers into a virtual environment that is hosted on one server.

9. Snapshot

A snapshot is an image of the state of the virtual machine at a specific point of time. This includes all of the data, configurations, and even windows or programs open at that time. Snapshots are used kind of like the Save button on video games - it saves your progress. When you next load up the VM, you will get all of your data, programs, and configurations back.

Snapshots are also kept in case something goes wrong with the VM. You can easily revert back to an older snapshot, one that was taken before the problem.

10. Clone

The action of taking one VM and creating an exact copy that can then be used by another computer or user.

If you are looking to learn more about virtualization, contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

July 17th, 2014

iPad_July14_BMobile devices and the apps we use on them have drastically changed the way we communicate. With platforms like Facebook, many people are simply not calling each other anymore, instead relying on Facebook's messaging feature. In an effort to make this easier to use on mobile devices, especially the iPad, the app has recently been updated.

Facebook Messenger on the iPad

Over the past few months, Facebook has been set on separating the two main functions of their platform - at least for mobile users. What this had led to is two separate Facebook apps, with the main Facebook app being just for social media functions, and a stand-alone app for its popular messenger service.

Up until now, there has been one version of the Facebook Messenger app for iOS, and it was optimized to smaller iPhone screens, meaning if you used it on iPad, it looked a little weird. In early July 2014, Facebook set about fixing this by releasing a new update to the app, which brought full support for the iPad's bigger screen.

When you download this app onto your iPad, you will have the same functionality as the other versions, including the ability to call people, send group chats, share photos, and best of all message people.

Where to get the app

It may seem a bit odd to have a separate app just for messaging on Facebook, but it can be useful for businesses who use this form of communication. Essentially, the app makes it easier to use just the messaging features without having to deal with the full social media aspect of the platform.

If this sounds like a useful app, you can download it from the iTunes Store for free.

Using the app

If you have not used the app before, it may take a bit of time to get used to it and to set it up. When you first download and open the app you should be asked to log in using your Facebook account. You should then see your contacts pop up with recent messages at the top.

Tapping on a chat will open the window with your message history and standard messaging abilities. You can scroll through your different chats on the left and view these by tapping on them.

At the bottom of the main chat history window you should see a number of buttons:

  • Recent - The default view, showing recent chats or messages in chronological order with the newest being at the top.
  • Group - Shows only your Group chats, again with the most recent messages at the top.
  • People - Brings up your contacts so you can start new messages. Simply search for a contact and tap on their name to start chatting.
  • Settings - Opens the Settings panel, allowing you to change various features including the alerts that are shown when you have a new message.
One potentially useful feature the app offers is the ability to call people directly from the chat window. If you open a chat, you should see a phone icon at the top-right of the screen. Tapping this will allow you to call the person you are chatting with, and if they also have the Messenger app installed, the call will be free. If the other person doesn't have the app installed then you will get a message saying that carrier rates may apply.

Looking to learn more about using Facebook on the iPad? Contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

Topic iPad
July 16th, 2014

Office_July14_BOne of the most important elements to any superhero is a great alias that protects their true identity. From Clark Kent to Bruce Wayne, almost every comic book hero has one. When it comes to businesses however, it would seem like an alias is less important. That being said, there is a useful alias feature on Outlook.com that you may want to find out about.

Outlook.com's alias management feature

If you are using Outlook.com, chances are high that you aren't a spy or superhero and in need of a top-secret alias. There is a good chance however that you may have need for more than one email address.

Maybe you attend a lot of conferences or events and would like a way to keep your main email inbox from being flooded with the usual "nice to meet you" emails and follow ups; or perhaps you are launching a new product associated with your name and would like a way to easily track communication directly related to this one product.

If this sounds like your situation then Outlook.com has a great feature that allows you to create up to 10 new email addresses, or aliases, and manage them from your main account's inbox. The main idea of an alias email is that you get a different email address that is tied to your main account. Your aliases share the same contacts, calendar and even account settings with your primary account.

What's more is you can actually sign into your account using any alias, because the same password is used for every address you create. When sending an email, you also get to pick which alias the message will come from, which is undoubtedly a really useful feature.

How to create an Outlook.com alias

To create an alias email address:
  1. Log into Outlook.com with the account you would like to set as your main or primary account.
  2. Press the Settings icon which is the cog located at the top-right of the screen.
  3. Select Options followed by Create an Outlook.com alias in the window that opens.
  4. Type in the email address that you want.
  5. Click Create an alias.
  6. Untick the box in the pop-up. If you don't, the alias you set up will be set as the primary email address.
  7. Click Done.
When you are sending an email, you should now be able to click your name at the top of the email window which will drop down a menu with your aliases. Click on the alias you would like to send the email from, and you should see the name change. Any responses to that message will be made to the alias email address as well.

If you are looking to learn more about Outlook.com or any other Office program contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.

July 10th, 2014

BI_July07_BAs businesses continue to become increasingly networked, there is an exponentially increasing amount of data being made available to them. While this data can be really useful, a lot of it can also be less so, or even useless. However, you are going to continue to collect data, and in order not to be overwhelmed with the sheer volume you should have a well defined data collection system in place.

What is well defined data collection?

Everyone collects data, even people who don't use computers. The key to being able to successfully leverage the data you have available to your business lies in a strong foundation - in this case, how you collect your data. With an appropriate system in pace you will know what data to collect and measure, and just how important it is. From here, you can more effectively analyze and interpret it, allowing you to make more informed decisions.

If you are looking to implement a new data collection system, or improve on how you currently collect it, here are six tips that can help:

1. Think about what customer interactions are important

Often the most important data you need is in relation to your customers. Your first step should be to define important customer interactions. For example, if you own an online store, you will likely want to know where your customers come from, the items they click on, items they add to their cart, and items they ultimately buy.

By first identifying important interactions to track, you can then look for metrics and data collection methods related to these interactions. This makes it easier for you to track the most important data.

2. Think about what behavior-related data is important

Don't just focus on those customers who have completed a purchase or followed through the whole business chain. Think about what behavior could produce data that is important to your organization.

To continue the online store example from above, this information could include how far down the page people scroll, how many pages deep they go when looking at product categories, how long they spend on a site, and where those who don't convert leave from.

Collecting and analyzing data like this can be a great determinant of what is working well and what needs to be improved upon.

3. Look at important metrics you use

Sometimes the way you collect your data will depend on how you plan to measure it. This includes the different metrics you use to define the success or failure of marketing plans, sales initiatives, and even how you track visitors.

Be sure to identify which ones your business currently uses, as these will often point you towards the relevant data you will need to collect.

4. Identify the data sources you are going to use

In many businesses there are redundancies with data collected. For example, a CMS (content management system) will often have some of the same data points as Web analytics, or a POS (Point of Sale) will have some of the same data points as an inventory system. Due to this, you are going to have to identify what systems will provide what data.

On the other hand, many businesses use data from multiple systems for one key metric. In order to ensure that you are collecting the right data, you will need to identify these sources and ensure that they are compatible with your data collecting system. If they aren't, you could face potential problems and even make wrong decisions based off of incomplete data, which could cost your business.

5. Keep in mind who will be viewing the reports

When implementing data collection systems and subsequent data analysis systems, you will likely start generating reports related to this data. It is therefore a good idea to identify who will be reading these reports and what the most important information they will need is.

This information will be different for each audience, so be sure to identify what data they judge to be important. For optimal results, you should think about who will be reading the data reports and what relevant data needs to be collected in order to generate them.

6. Set a reasonable frequency for collection and analysis

This can be a tough one to get right, especially if you work in an industry with high fluctuation or your business is in a constant state of change. Your best bet is to look at when you think you will be needing data. For example, if you are responsible to submit a monthly sales report it might be a good idea to collect data on at least a bi-weekly basis in order to have enough to develop a report at the end of the month.

You should also look at who will be getting the reports and how long different campaigns or business deals will be in place. The frequency will vary for each business, so pick one that works best for your systems and business.

If you are looking to implement a data collection system, contact us today to see how we can help.

Published with permission from TechAdvisory.org. Source.