Technology is changing the way we do business now more than ever. Fast Internet access from various devices to the abundance of applications allowing us to connect remotely to another computer, just like we were there, have caused a major paradigm shift in the way support is handled.

Many of my implementation users have heard me encourage them to read the application software user manuals, be it ones they have purchased or the ones that come with the software. Even though the software developers no longer supply hard copy user manuals at the time of purchase, various types of documentation are available through a purchase, the help feature as well as online that can be printed.