TCare includes:

  • Remote server monitoring
  • Administration of user accounts and groups (Active Directory)
  • Maintenance of your network file server(s)
  • Maintenance of your network
  • Maintenance of your email system
  • Maintenance of your anti-virus / anti-spam / malware system
  • Maintenance of your data backup system
  • Management and status reporting
  • Help desk and onsite support

So what are the specifics? It includes:

Backup and Disaster Recovery includes:

  • On-site BDR Server
  • Off-site server storage of server images data
    • Cloud Virtualization in case of Disaster
    • Military-Grade Data Protection
    • Encryption in Storage and Transit
    • Mirrored Data Centers on East and West Coast
  • Nightly Imaging of Systems
    • Point in Time Restore (as small as 15 minute increments)
    • Bare Metal Restore
  • Monthly & Quarterly Backup and Recovery Verification
  • BDR Software Version Upgrades and Updates
  • BDR Service Pack Applications

Network Monitoring:

  • Monitor your network 365/7/24
  • Monitor servers for critical events
  • Server and workstation patching
  • Security and Anti-virus definition verification

Help Desk:

  • Unlimited Remote, On-site and Lab Time Support from 8am to 5pm (excluding holidays)
  • Server disaster recovery included as needed
  • IT Client Web Portal
  • IT DataVault with 25 GB Offsite File Backup (customer defined)
  • Server imaging
  • Daily Monitoring & Maintenance

Technical Vendor Coordination:

  • Broadband internet, Network equipment
  • Line of business software
  • Maintain equipment inventory
  • Maintain software licensing

Reporting and planning:

  • Periodic quarterly and annual reviews and reporting
  • Special on-line account and collaboration site

Initial setup:

  • On-site inventory
  • Agent installation
  • Anti-virus installation and configuration
  • Backup and Disaster Recovery installation and configuration
  • Welcome and on-boarding training

With Hardware option:

  • Workstations refreshed every 3 years (on a cycled basis)
  • Servers refreshed every 4 years
  • Other network equipment refreshed every 3-5 years
  • All equipment issues and replacement covered