Calendars. Businesses have been using them to establish deadlines, meetings and events for as long as we can remember. Having moved from paper to the computer, calendars have become an integral app on smartphones. On our phones, we want to view all our calendars from one platform, and with the iPhone you can do just that.

The three most popular calendar programs are Outlook Calendar, Google Calendar and iCal. Here are the steps you can take to sync your different calendars with the iPhone. These calendars will all be viewable using the Calendar App on your iPhone.

Sync with Outlook Microsoft Outlook is the most popular email program in use, making the accompanying calendar just as prevalent. To sync your Outlook calendar with your iPhone:

1. Open Outlook
   1. Click Tools and select Trust Centre.
   2. Click Add-ins, followed by Details.
   3. Select iTunes Add-in, followed by Manage.
   4. Select Com Add-ins, Go and finally iTunes sync add-in.
   5. Click Ok.
2. Plug your iPhone into your computer using the USB cable. iTunes should open automatically.
3. In iTunes, select your iPhone. It will be located in the left hand bar, under devices.
4. Navigate to the Info tab and check Sync calendars with.
5. Choose Outlook. You’ll be able to select which Outlook calendars you want to view using your iPhone.
6. Press Sync.

Sync with Google Calendar If you use Google Calendar, syncing with the iPhone takes a few more steps, but it’s still fairly straightforward.

1. On your iPhone select Settings followed by Mail, Contacts, Calendars.
2. Press Add Account.
3. Select Microsoft Exchange. Note: Devices running iOS 4.0 can sync with more than one Exchange account. If you’re using a version that’s earlier than 4.0 you’ll only be able to sync with one Exchange account.
4. In the Email and Username fields, enter your full email address e.g., name@gmail.com. If you use a @googlemail.com account you’ll most likely get an Unable to Verify Certificate error message. If you do, press Cancel when the error message is displayed.
5. In the Password field enter the password you use to log into your Gmail account.
6. When you have entered the information, press Next in the top right of your screen.
7. In the Server field enter “m.google.com” (without the quotations).
8. Tap Next.
9. Select Calendar if you only want to sync with your calendar. If your company uses Google Calendar to setup meetings, you’ll also need to turn on Mail.

The calendar should sync automatically and show up on your iPhone within a few minutes.

Sync with iCal If you use iCal you can sync with your iPhone by:

1. Plugging your iPhone into the computer using the USB cable. iTunes should open automatically.
2. Select your iPhone. It will be located in the left hand bar, under devices.
3. Click the Info tab, followed by Sync iCal Calendars. You’ll be able to choose what calendars you would like your iPhone to sync with.
4. Press Sync.

No matter which calendar app you use, you can view it on your iPhone. There’s no need to carry around a day planner or appointment book with you anymore, just carry your phone. If you would like to know more about how to capitalize on the features of the iPhone we’re only a call away.

Customers have high expectations and they’re getting higher all the time. They expect quick responses and accurate answers. Whether chatting online, sending an email, or calling you on your phone, customers don’t expect to wait, or to get passed on to someone else. It’s not easy to meet those expectations if your employees have to go to more than one place to find the information or documents they need to answer queries.

Connect Departmental Silos If your organization has silos of sales, service, operations and accounting data, it’s time to connect those systems. A fully integrated system with shared data will:

• Allow salespeople to see where orders are in the fulfillment process
• Let customer service reps know where the item is in the supply chain
• Help accounting bill service tickets more quickly
• Provide access to actual in-stock inventory and price information

Sales and Service Teams Can Add Value In addition to added customer service, your sales and service teams can build sales with connected systems. With instant access to information across the organization, they can cross sell and upsell to build order value:

• “Model 365 is in stock and priced at $45. However, Model 367 with the automatic turn-off is only $50. That’s quite a deal.”
• “We just received a shipment of gilded cases for that violin. That makes a beautiful set.”
• “The technician is on his way out to fix the printer.  We are having a sale on cartridges, would you like him to bring you out your usual order?”

With connected information, customer satisfaction and the opportunity to enhance order value go hand in hand. Is it time to break down the silos of information in your organization? Microsoft Dynamics ERP and CRM solutions are built to work together for unified business management. Let’s talk.

Data is all around us, it seems that wherever we go we’re leaving a data trail the size of a mountain. It’s estimated that in 2011 we generated 1.8 Zettabytes (10^21) of it. By 2015 that number is expected to be 7.8 Zettabytes per year. The amount of data out there is simply overwhelming, spawning the term “big data”, and it’s quickly becoming the next step in the evolution of how we view and work with data.

You’ve probably been reading technology blogs and have seen Big Data mentioned in conjunction with large companies, maybe even dismissed it as something, “for the big guys”. While Big Data is currently the focus of large companies, it won’t stay that way for long and it will pay to know about it.

What is Big Data? In recent years the amount of data available has exploded and companies have reached a point where there’s so much of it available they can’t physically store or analyze it using existing means. This quandary is called Big Data.

Frank Moss, former director of MIT Media Lab, describes Big Data as coming from, “Computers, smart phones, GPS devices, embedded microprocessors, sensors...[which] are forming a ‘societal nervous system’ that is generating a cloud of data that’s growing at an exponential rate.”

This growth has overwhelmed many companies causing a need for Big Data solutions. These solutions provide businesses with a way to immediately make sense of vast amounts of information, make informed decisions and exploit data.

What can I Do With Big Data? The uses of Big Data are near limitless. For small businesses the best deployment, currently, is for market research. You can use Big Data to help decrease the risk of decisions by increasing your knowledge of current trends, your target market’s demographics and customer buying patterns. Research that would normally take weeks can be done in minutes or seconds, allowing your company to make better marketing decisions quicker and with a higher chance of success.

Are SMEs Ready for Big Data? Large companies are utilizing Big Data because they simply can’t keep up with the incredible amount of data generated. At the same time, smaller organizations have simply not reached the point where they are being overwhelmed by data, therefore there’s no pressing need to look into it. This is rapidly changing though, so it’s beneficial to keep your eye on developments.

If you have any more questions regarding Big Data or Business Intelligence and their uses within your organization please contact us, we will be happy to sit down with you.

Companies are always looking for ways to make their employees’ jobs easier while increasing efficiency. This includes using devices, and one such device has caught the eye of many: the iPad. Originally aimed at private users, businesses have found that the iPad has some incredibly useful features for when it comes to developing and giving presentations.

If you’re on the road and give lots of presentations, the iPad can be the perfect tool as it allows you to leave the laptop at home, or in the hotel room. Here are three programs that are great for creating and giving presentations on the iPad, and what you need to give presentations on big-screens such as projectors and TVs.

Keynote Keynote is Apple’s presentation software. With this app, users can create some really professional looking presentations with ease. The one downside to Keynote is that it has trouble interacting with presentations created using Microsoft PowerPoint. Some fonts, clipart and animations used by PowerPoint and not Apple, will simply not copy over.

SlideShark SlideShark is perfect for users who aren’t comfortable with Keynote or are more comfortable with Microsoft PowerPoint. It works by uploading your presentations using SlideShark, converting them into a format the iPad can read and syncing them with the iPad. This is a great app for users of PCs.

Power Presenter This app is for presenters who want to give presentations on a projector, as its main purpose is to make it easier for the iPad and projectors to sync with one another. After you’ve finished your presentation, save it as a PDF and hook up your iPad to the projector you’ll be using. The app will simultaneously show the presentation on the screen and your iPad. This app is good if you don’t have the time to set up the projector whenever you give a presentation.

What You Need to Give Presentations When you switch over to using the iPad for presentations, you’ll need two adapters that allow you to hook the iPad up to the various different visual outputs e.g., TV screens and projector units.

The first adapter is a VGA adapter which will allow you to connect your iPad to the majority of projectors. When you give a presentation using a projector, plug the VGA cable into your iPad and the projector, and you should be ready to give your presentation.

The second adapter is for TVs and projectors that use HDMI outputs. Apple calls this adapter a “Digital AV Adapter” and it can be found on the Apple Store. When you plug in the adapter, your display should show up on both the screen and your iPad.

If you have any questions about using your iPad to give presentations or other uses for your Apple products, please contact us. We’re more than happy to sit down and discuss solutions with you.

Today’s social connectedness, mobile devices and instant interaction, “any time, any place” are changing the way your customers live and work. To remain competitive, your business needs to adapt to the new reality.

Connect People Inside and Outside of the Organization Traditional business management applications are passive, backward-looking systems that report on the results of past activity. That’s no longer enough for businesses that want to actively engage with employees and customers. Systems need to connect information to provide insight into performance, as well as the interactions between people.

Business management systems of the future need to incorporate communication with transactions, helping customers to make the right decisions. Collaboration must be linked to production to coordinate workers who are not in the same room. Reporting has to evolve from tracking past results to visualizing future opportunities.

Unified Business Management From email to voice to video, from presence to social - business management solutions, including ERP and CRM, should help connected organizations to:

• Leverage the exploding number of channels to connect with customers, at the time and place of their choosing.
• Create an inclusive, listening organization by extending collaboration scenarios that exist internally to include customers.
• Evolve from an organization that engages with individual customers, to one that leverages the crowd to benefit the brand.

Connected organizations remove impediments that separate information from the people who need it. They foster internal and external connections that inspire innovation and improve productivity. Unified business management systems support connected businesses by providing insight that people need to make better, more informed decisions.

Microsoft has just released a white paper entitled “Dynamic Business: From Aspiration to Reality” to share the vision of how businesses can adapt to the new social realities. Download the white paper and let’s talk about how business solutions built to support innovation could help you build a connected organization.

Stage 2 is coming, and the focus of the electronic medical record (EMR) community is shifting from the capture, to the exchange of health information. According to one industry insider, when it comes to true interoperability, here are 10 things your EMR may need:

1. Single sign-on (SSO). Applications tend to proliferate, and if you don't allow people to switch between these applications using a common login and password, users will get frustrated and give up.
2. Context transitions. As applications grow, and you need to integrate them into an EMR, SSO won’t be enough, because you’ll still lose the “active patient or task" being performed. You’ll also need to provide for the transition of context between applications.
3. Widget publishing. EHRs often have hundreds of functions, and if some are exportable or publishable as widgets, they become much easier to integrate into new user interfaces in the future.
4. Widget consumption. EMRs will become more like containers of cross-application functionality than innate functionality, so consuming widgets will be a basic requirement.
5. Mash-ups. EMRs should allow access to their content through the content management interoperability services (CMIS) standard, thereby allowing users to unlock content they have in various health records.
6. Customizable dashboards. EMRs should provide dashboards that can be tailored by organization, user role, or even user.
7. Interactive Voice Response (IVR). IVR, which allows an EMR to interact with users through phones and other voice systems, such as Skype, will improve collaboration with patients and other physicians who aren’t at a computer.
8. Voice recognition. This will help users conduct EMR tasks more efficiently.
9. Natural language understanding. Because most EMR data is entered by humans, an EMR must integrate with systems that can convert the spoken word or typed text to structured data.
10. Customizable data import and export. A good EMR must allow customizable importing and exporting of simple lists in common formats, such as Excel, CSV and XML.

Details about these tips, and an additional two not discussed above, can be found here.

The success of your IT depends on a strategic plan that defines your practice’s needs and looks to optimize your workflow. Ideally this plan will focus on both the patient and staff experience. Here are five considerations that can help get you started.

1. Improve the patient experience. Many healthcare practitioners consider the patient experience a major challenge, yet don’t give much thought to how IT can improve it. Consider what you can do electronically to support patients, whether they're in your facility or not. Electronic forms? Email and text message reminders and confirmations? Kiosks?
2. Consider best practices. Technology can help you get to know your patients better. The Web, for example, can be used as a first point of engagement. Ask a few questions of visitors, then tailor your responses to their needs. A patient interested in a first consultation would receive different information than one preparing for his or her first round of cancer treatment.
3. Don’t forget the staff! Your staff needs successful workflows to interact effectively with patients. Common errors are multiple devices and different logins. Keep in mind how clinicians work to develop efficiencies. Your staff needs to be able to provide clinical care without being tied to a PC.
4. Use social media. Social media often isn’t included in IT planning, as it’s usually more of a marketing consideration. Without thinking about how it will be used, it will become difficult for patients and staff to have a singular experience. Your IT department needs to work with other departments to develop a social media plan that will yield a consistent presentation to the end user.
5. Use integrative planning. Typically, IT does its strategic planning in isolation. Ideally though, IT would plan with other departments. This “integrative planning” allows for a consistent plan supported by all parts of the practice.

Every business’s clients/customers are its key to survival. As such, businesses have been focusing on Customer Relationship Management to ensure they keep up to date with all their customers. To do this, they have been using programs like Microsoft Dynamics CRM - is your business using Dynamics CRM?

Last year, Microsoft released the online version of its popular Microsoft Dynamics CRM software, taking advantage of cloud services and giving users the ability to access the software from anywhere. With the release came the same features as the offline version, plus some extra ones. Here are four features you can take advantage that’ll make using CRM Online that much more efficient.

Set Personal Default View If you use or view one section more than others, say that the majority of your work is done with accounts, you can set CRM Online to open to accounts.

• Choose which folder or heading you’d like to serve as your default.
• Click the View tab, and select Set As Default View in the top left of the screen (just under File).

Enable Additional Languages When you first start a new account with CRM Online, you will be asked to pick the main operating language. Microsoft calls this the Base Language. It is the language the system will work in unless otherwise specified. Once this has been set, you can’t change it, you can however change the language of CRM Online’s display and help screens, or add another language. This is useful for businesses that have a multinational working environment and want to give their employees an easier way to communicate.

To enable different languages:

• Click: Settings select System followed by Administration.
• You’ll see a Languages option, click it.
• In the page that opens, you’ll see a list of languages along with their status. Click the box beside the language you’d like to enable.
• Press Apply and the language’s status will change to enabled.

Once you’ve enabled the language, you can change Online CRM to show the new language by:

• Click File and select Options.
• In the window that opens, select Languages.
• You can select to change the User Interface Language (display language) and help language here.
• Click OK and you’ll see the interface has changed.

However, you won’t be able to change the language unless you are a system administrator.

Save CRM Shortcuts in Outlook Did you know that you can jump to folders in CRM Online from Outlook? It can be done by using Shortcuts.

• Open Outlook, and look for Shortcuts in the navigation pane (typically on the left).
• There’ll be space below shortcuts, so right-click on Shortcuts and select New shortcut. You can also hit “S”.
• A popup window will open displaying a list of options. Find your Online CRM organization name and press the white triangle beside it to open a list of subfiles.
• Find the file or location you want, select it and press OK. You’ll now see the location under Shortcuts in Outlook.

Sharing Charts Often you’ll be working on a project and be asked by colleagues how you made the chart, or if you could share the chart with them. Instead of sitting down and showing, step-by-step, how you made the chart, you can share it with them as long as they are also Online CRM users:

• Find the chart you’d like to share, click Charts at the top to display only charts. This’ll make it easier to find the chart if you also have other files in the same folder.
• Press Click here to view the chart on the right of your screen.
• Under the Chart ribbon, you’ll see the Share button. Click it.
• A new window will open, select Add User/Team.
• From this window you’ll be able to search for teams and people to share the chart with. Click the box beside their names, followed by Add and then OK.
• The people will show up in the previous window with share options. Click which permission you’d like to give the people, followed by OK.

The users you have shared the chart with will now be able to see it.

There are many other features in Online CRM and we would be happy to help you discover them. If you would like to learn more, please contact us.

Maps have been used to find our way from point A to B for thousands of years. In the past 20 years, maps have been migrated online but it’s essentially for the same use. Most companies use online maps as a bridge between their online presence and physical presence - providing directions to get to their business when they are searched for online.

CityMaps is a novel new online map. At first look it appears similar to any other online map: streets, check; transport routes, check; geographic features, check. So, what sets it apart? Well, when you zoom in on a neighbourhood you don’t get a fancy street view, or outlines of buildings, you get a map populated with businesses.

What is CityMaps? Think of those city maps that we’ve all used while on vacation, the ones with restaurants, shops and tourist attractions, and that’s the basic idea of CityMaps. When you zoom in on an area, you will see icons and logos of businesses. Click on one and a popup window will open with the business name, contact information, pictures, related tweets, reviews, and more.

Essentially, it’s a tool to help you plan your next adventure in the city. If you’re out with your friends and looking for a place to go for dinner, you can search for nearby restaurants, look at reviews and deals, and finally: make a reservation, all from the app.

How will this help my business? With social integration, a business like yours can post a special offer on one of the many deal websites, and it will show up in CityMaps as an unobtrusive blinking green dollar sign. If someone tweets about your business, the tweet will show up on the map as well.

This program is a great example of good integration across social media and business. If a review is posted online, it’ll show up on the map. This can also be beneficial to your business as you will get near real-time feedback. CityMaps also encourages businesses to develop and maintain an Internet presence, while giving them a practically free way to literally put their name on the map.

Currently, the map is only available for New York, San Francisco and Austin. There’ll be more cities soon, but it’ll be a few years before every city in the US is on the map. So keep your eye on this program if you’re not in the three cities, as you’ll soon be able to take advantage of it.

If you would like to learn more about CityMaps, or other Web trends, please let us know, we are happy to help.

Windows Phones are starting to gain a foothold in the heavily competitive smartphone market. With a growing number of high quality phones and a stable operating system, many users and businesses are switching over to Windows Phones. Are you planning to switch over to a Windows Phone? Do you use one already? If so, there are some strong business apps available.

Business apps come in many different forms, some make it easier to communicate, while others help keep track of your calendar. Here are six business apps that are available now for your Windows Phone.

CamCard CamCard records business cards and creates a virtual Rolodex on your phone. Take a picture of a card, and the information will be put into your address book or stored in the app along with a picture of the card. You can also share contact information and introduce people via their cards. In addition, you can select a card and call or email that person, and look up their business’s location on your device’s map.

Live Calendar Live Calendar is a calendar app that allows you to put a tile on your home screen that syncs with your calendar. If you have appointments saved in your agenda, the app will also show what items you have scheduled.

Lync 2010 For users of Microsoft Office 365, you can now download the Lync app and access Lync from your phone. Almost all of the features of Lync on the computer are available in the mobile app, including Group Chat and Video Messaging.

Adobe Reader You can now read PDFs on your Windows Phone with the official app released by Adobe. Useful if you have lots of PDFs and want to use the program originally meant to reading and developing them.

Microsoft SkyDrive SkyDrive is Microsoft’s cloud storage service. With the mobile app you can view and manage your stored files, or upload documents and pictures from your phone. If you have work documents stored on SkyDrive, you’ll be able to access them on the go, from your Windows Phone.

Evernote The popular note app that goes beyond notes and lets you record conversations, add pictures, and sync with the cloud to have your notes accessible from anywhere, on most devices including your computer. If you’re a user who likes to take notes, or always comes up with great ideas while away from the computer, this is a great app to keep track of your thoughts.

There are many other useful apps on the Windows Phone marketplace, and as more users adopt Windows Phones the marketplace will grow to offer even more apps. If you would like to learn more about the various Windows Phone apps or other Microsoft products please contact us.